1st OEM Parts provides a 15-days replacement warranty on parts subject to the condition and limitations set forth below:
1- It is the customer’s responsibility to check all parts and accessories prior to installation. Defective parts are guaranteed for over the replacement only. If a replacement is not available, money will be refunded within 7 days. Parts that are returned, but are not defective, are subject to a 20% restocking charge. The warranty is void if the parts are not returned in the same condition in which they are sold, bear the identifying marks that appear on all parts sold by 1st OEM Parts. Labour and freight charges are NON-REFUNDABLE.
2- All authorized returns must be unused and in their original condition, including all items and components that were included in the original package. Items being returned must not have been disassembled, mounted, modified, or damaged due to incorrect installation or user error. 1stoemparts.com will not be held responsible for installation or labor expenses, towing expenses, additional repair expenses, or rental car expenses caused by the use of wrong or defective parts during installation.
3- If your shipment arrived with a damaged or incorrect item, please repackage the item(s) in the original shipping container and refer to our Return Procedure below.
Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. If you receive missing, damaged, or incorrect parts, please reach out to our customer service team via WhatsApp so we can assist you in processing a return for replacement or refund. We are not responsible for missing, damaged, or incorrect parts after 15 calendar days for all products, regardless of the party at fault. We are also not responsible for lost or stolen packages and all such claims must be processed through the shipping company.
NOT ALL PRODUCTS/PARTS ARE ELIGIBLE FOR RETURNS.
The following parts or products are NOT RETURNABLE for whatever reason:
Body section cuts
Parts that have been modified
NOTE: Sales on electrical parts such as starters, alternators, computers, and miscellaneous sensors are final. We will replace the defective electrical part; however, refunds are not available.
We are not responsible for any return freight charges.
Refunds are normally processed and credited within 24-72 business hours after our warehouse receives your part(s). Once the returned part(s) has/have been inspected and processed, the refund will be credited to your Bank Account, Easypaisa or Jazzcash only.